

UW courses help business perform better
WATERLOO, Ont. -- Productivity, efficiency and communication -- all three aspects combine to make business more competitive, experts say.
To help businesses achieve those goals, the University of Waterloo's continuing education office is offering a series of courses aimed at helping business people improve performance in a variety of functions. Free course calendars are available by calling continuing education at 888-4002; the courses begin in January.
"We want to share the vast resources of UW with the business community and our non-credit courses are an excellent vehicle for accomplishing this," said Don Kasta, the university's manager of continuing education. "The response to these courses has been growing steadily since we began offering a full program three years ago. We work hard t
o ensure high quality in the instruction and, based on the evaluation by participants, we've been quite successful at this."
One new course is called Effective New Product Development, which shows how the success of a new product relies substantially on vital market research information. All too often, the design of a new product fails to go beyond technical or engineering considerations.
Another new course, called On-Line Documentation, shows how the technology can work effectively for small companies. On-line documentation is a major method for storing and displaying huge quantities of corporate and government data.
For businesses interested in quality management, there is a course on Benchmarking for Competitive Advantage. "When it's done properly, benchmarking is a powerful tool for improving quality, competitive position and profitability," said Prof. Gary Waller, course instructor and a member of UW's Institute for the Improvement of Quality and Productivity.
"This course is intended for managers and project leaders responsible for benchmarking activities in organizations and looks at who and what to benchmark, how to collect, analyze and interpret data related to it, and ways to identify important performance gaps."
Also offered are courses on manual writing (introductory and advanced levels), which have been well received by previous participants. As well, a series of computer courses, ranging from first level use of a PC to spreadsheets, SQL (Structured Query Language) and LAN (Local Area Networks), will be taught.
WATERLOO, Ont. -- Productivity, efficiency and communication -- all three aspects combine to make business more competitive, experts say.
To help businesses achieve those goals, the University of Waterloo's continuing education office is offering a series of courses aimed at helping business people improve performance in a variety of functions. Free course calendars are available by calling continuing education at 888-4002; the courses begin in January.
"We want to share the vast resources of UW with the business community and our non-credit courses are an excellent vehicle for accomplishing this," said Don Kasta, the university's manager of continuing education. "The response to these courses has been growing steadily since we began offering a full program three years ago. We work hard t
o ensure high quality in the instruction and, based on the evaluation by participants, we've been quite successful at this."
One new course is called Effective New Product Development, which shows how the success of a new product relies substantially on vital market research information. All too often, the design of a new product fails to go beyond technical or engineering considerations.
Another new course, called On-Line Documentation, shows how the technology can work effectively for small companies. On-line documentation is a major method for storing and displaying huge quantities of corporate and government data.
For businesses interested in quality management, there is a course on Benchmarking for Competitive Advantage. "When it's done properly, benchmarking is a powerful tool for improving quality, competitive position and profitability," said Prof. Gary Waller, course instructor and a member of UW's Institute for the Improvement of Quality and Productivity.
"This course is intended for managers and project leaders responsible for benchmarking activities in organizations and looks at who and what to benchmark, how to collect, analyze and interpret data related to it, and ways to identify important performance gaps."
Also offered are courses on manual writing (introductory and advanced levels), which have been well received by previous participants. As well, a series of computer courses, ranging from first level use of a PC to spreadsheets, SQL (Structured Query Language) and LAN (Local Area Networks), will be taught.

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